The Better Business Bureau is used to fielding complaints from consumers regarding business practices. Most of the complaints surround issues of unfair practices and stubborn customer relations. However, in light of the increase in business bankruptcy filings, the BBB is now encouraging consumers to file complaints against businesses who enter bankruptcy.
The Right To Complain
The BBB knows that dealing with a bankrupt company can be frustrating for anyone involved. When companies seek to reorganize their debts, there is a chance that operations and customers could be adversely affected. Any of the high profile Chapter 11 cases have demonstrated that no matter how committed a company is to minimizing customer impact during a bankruptcy, they can’t guarantee things will be business as usual. But does this mean that the customer has the right to file a formal complaint?
Unfortunately, the consumer does maintain the right to file a formal complaint against a business in bankruptcy. However, doing so may not produce the desirable effects the consumer is hoping for. Other than tarnishing the business’ reputation with a negative mark with the BBB, a complaint cannot resolve any legal or business dealings. Customers looking to obtain a refund, have a credit or reward honored or secure a promising item should seek legal help rather than taking action with BBB complaints.